SERVICE ATTRIBUTES AND TARIFF PLAN

One or more of these qualitative definitions may be true: -

GOLD
Any business service which is deemed critical for the industry and its reputation. Disruption or any loss of Private Security associated with this could cause major impact or have legal implications for the industry, external customers, and stakeholders. The Private Security guard service is used by large numbers of key managerial authorities of various industries and for personal protection. It is necessary for the service to operate outside of normal working hours.

GOLD

Any business service which is deemed critical for the industry and its reputation.
Disruption or any loss of Private Security associated with this could cause major impact or have legal implications for the industry, external customers, and stakeholders.
The Private Security guard service is used by large numbers of key managerial authorities of various industries and for personal protection.
It is necessary for the service to operate outside of normal working hours.

SILVER
Any business service whose loss would cause significant disruption but not critically impact the industry’s external customers and stakeholders. Disruption or loss of Private Security associated with this service would cause significant impact to internal Industry’s users. The Private Security guard service is used by large numbers of key managerial authorities of various industries and for personal protection. The service is generally required outside of normal working hours

SILVER

Any business service whose loss would cause significant disruption but not critically impact the industry’s external customers and stakeholders.
Disruption or loss of Private Security associated with this service would cause significant impact to internal Industry’s users.
The Private Security guard service is used by large numbers of key managerial authorities of various industries and for personal protection.
The service is generally required outside of normal working hours

BRONZE
Any business service whose loss would cause some internal Industry users’ inconvenience but not cause immediate or significant disruption. The application or service is used by small numbers of external customers or stakeholders, but the access is infrequent, and loss of the service would not have a significant impact. There are not likely to be significant impacts associated with the loss or unavailability of Security personnel associated with this service. The service may be available, but is not normally expected to be accessed outside of normal working hours

BRONZE

Any business service whose loss would cause some internal Industry users’ inconvenience but not cause immediate or significant disruption.
The application or service is used by small numbers of external customers or stakeholders, but the access is infrequent, and loss of the service would not have a significant impact.
There are not likely to be significant impacts associated with the loss or unavailability of Security personnel associated with this service.
The service may be available, but is not normally expected to be accessed outside of normal working hours

STANDARD
Any business service whose loss would cause some internal University users’ inconvenience but not cause immediate or significant disruption. The application or service is used by small numbers of external customers or stakeholders, but the access is infrequent, and loss of the service would not have a significant impact. There are not likely to be significant impacts associated with the loss or unavailability of Security Guards associated with this service. The service may be available but is not normally expected to be accessed outside of normal working hours and holidays.

STANDARD

Any business service whose loss would cause some internal University users’ inconvenience but not cause immediate or significant disruption.
The application or service is used by small numbers of external customers or stakeholders, but the access is infrequent, and loss of the service would not have a significant impact.
There are not likely to be significant impacts associated with the loss or unavailability of Security Guards associated with this service.
The service may be available but is not normally expected to be accessed outside of normal working hours and holidays.

VARIATIONS
1. The classification of some services will vary during the year. For example, during Clearing, Telephony would be classified as Highly Critical, and a Gold standard applied. 2. Events/periods affecting service classification and categorization include but not limited to: (a) Examination/Visiting Periods including Resist. (b) Enrolment (c) Clearing (d) Open Days (e) Graduation

VARIATIONS

1. The classification of some services will vary during the year. For example, during Clearing, Telephony would be classified as Highly Critical, and a Gold standard applied.

2. Events/periods affecting service classification and categorization include but not limited to:

(a) Examination/Visiting Periods including Resist. (b) Enrolment (c) Clearing (d) Open Days (e) Graduation

Tariff	Golden	Silver	Bronze	Standard
Attribute	@₹35K to ₹48K	@₹26K to ₹35K	@₹19K to ₹26K	@₹14K to ₹19K
*AVAILABILITY %	Target 99.5% measured monthly on a 24 x 7 x 365 basis, excluding agreed in advance maintenance Private Security Guard Services. No more than 3.8 hours service down-time per month	Target 99% measured monthly on a 24 x 7 x 365 basis, excluding agreed in advance maintenance Private Security Guard Services. No more than 7.2 hours service down-time per month	Target 98% measured monthly on a 24 x 7 x 365 basis, excluding agreed in advance maintenance Private Security Guard Services. No more than 14 hours service down-time per month	Target 96% measured monthly on a 24 x 7 x 365 basis, excluding agreed in advance maintenance Private Security Guard Services. No more than 28 hours service down-time per month
INTERRUPTIONS	8 agreed planned outages a year. 2 weeks’ notice 2 short notice emergency changes	12 agreed planned outages a year. 1 weeks’ notice. 4 short notice emergency changes.	24 agreed planned outages a year 3 days’ notice 12 short notice emergency changes	48 agreed planned outages a year 3 days’ notice 12 short notice emergency changes
*RECOVERY TIME	Restore service within 4 hours	Restore service within 8 hours	Restore service within 2 working days	Restore service within 3 working days
*RECOVERY POINT	Maximum of 90 minutes service lost	Maximum of 12 hours service lost	Maximum of 2 days service lost	Maximum of 4 days service lost

List of Gold, Silver, Bronze and Standard Services

@ 26 days in a month Tariff plan	Golden	Silver	Bronze	Standard
@8hrs shift duty 48 hrs in a week Attribute of service	@ ₹35K to ₹48K	@ ₹26K to ₹35K	@ ₹19K to ₹26K	@ ₹14K to ₹19K
Daily activity: This is a summary overview of the events and activities that occur during guard duty shift. It includes details about your routine and any unusual things you notice.	YES	YES	YES	YES
Incident: An incident report details a specific incident that occurs on the property, security guards are responsible for securing. This would include things like a volatile individual, theft, or a fight.	YES	YES	YES	NO
Accident: This gives details about any accident that occurs on the property security guard secure. This would include things like a fall, broken objects, or large spills.	YES	YES	YES	NO
Maintenance: A maintenance report logs the condition of security equipment and grounds that security guard protect. It offers information about things that need updates, repairs, or replacement.	YES	YES	NO	NO
Summary: Summary reports offer feedback on a larger scale, and they concern a period longer than one shift. This could be an overview of a week, month, or quarter. This report asks for your thoughts and assessments of potential areas of vulnerability.	YES	NO	NO	NO
Record Retention: It is important that your security company maintain all security reporting for at least two years, if not more. Especially the daily activity reports (DAR).	YES	NO	NO	NO
Initial onsite Job training	YES	YES	YES	YES
Surprise duty checking by rounder during day	YES	YES	YES	YES
Surprise duty checking by rounder during night	YES	YES	YES	NO
Weekly visit by Field Security Supervisor	YES	YES	YES	YES
Fortnightly visit by Field Security Officer	YES	YES	YES	NO
Monthly visit by Area Officer	YES	YES	NO	NO
Quarterly visit by Strategic Security Advisor	YES	YES	NO	NO
Quarterly visit by GTO	YES	NO	NO	NO
Biannually visit by Directors	YES	NO	NO	NO

Important Note :

1. The client is in authority for feedback report/reviewing the service of Staff or Personnel/ private security guard service on day-to-day basis and notifying us of any issues or errors in writing through email or on WhatsApp group during working hours. Nil report will be assumed thereafter, and the services private security guard services availed for the day is being assumed accepted.

2. The term warranty of service-We offer day to day basis warranty on all private security guards assigned to your society/Industry. If any issues or errors are found on a day-to-day basis delivery, we resolve or replace the private security guard as per category of our service attributes at no charges. We understand that sometimes unforeseen circumstances may arise that can cause delays in implementation. In such situations, we request that you inform us on prescribed WhatsApp group, so we can work together to find a solution.

SERVICE SUPPORT ANDSERVICE ESCALATION MATRIX

1. As a manpower/ security service provider hereby solemnly undertake to provide the following service support and escalation matrix: -

(a) Service Support: -

(i) Dedicated Helpdesk: We will establish a dedicated helpdesk or support channel to address queries, complaints, and requests related to the manpower/ Security services.

(ii) Response Time: We guarantee a response time of 24hrs for all inquiries and issues raised by government departments or agencies.

(iii) Technical Expertise: Our support team will possess the necessary technical expertise and knowledge to resolve issues promptly and effectively.

(iv) Regular Updates: We will provide regular updates and notifications regarding service status, new features, or important announcements.

(b) Service Escalation Matrix:

Issue Level	Description	Escalation Procedure	Timeframe
Level 1	General inquiries, minor technical issues	Resolved by the dedicated helpdesk	24hrs
Level 2	Complex technical issues, service disruptions	Escalated to the service delivery manager	48hrs
Level 3	Critical service failures, major incidents	Escalated to the senior management team	Immediately

2. What are the rights guaranteed under the provision?

Right to Safety: The right to be protected against the marketing of goods and services, which are hazardous to life and property.
Right to be informed: The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, to protect the consumer against unfair trade/service practices.
Right to Choose: The right to be assured, wherever possible, access to a variety of goods and services at competitive prices.
Right to be heard: The right to be heard and to be assured that consumer’s interests will receive due consideration at appropriate fora.
Right to Redressal: The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers.
Right to Consumer Education: Means that every consumer has the right to acquire knowledge and skills to become an informed and responsible consumer throughout their life.

3. We further understand that failure to provide adequate service support or adhere to the escalation matrix may result in penalties or termination of the contract.

Doctor Name:
Date & Time:
Clinic Contact:
Address:
Service Selected:
Appointment Fee:
Payment mode:

Doctor Name:
Date & Time:
Clinic Contact:
Appointment URL:	Join Link
Service Selected:
Appointment Fee:
Payment mode:

Shipping and Delivery policy

Refund and Cancellation Policy

Terms and Conditions

Training and Development

Patient Name:
Age
Gender

SERVICE ATTRIBUTES AND TARIFF PLAN

Other Pages

Shipping and Delivery policy

Refund and Cancellation Policy

Terms and Conditions

Training and Development